Our Policy – Diamondkingdom

Our policies

We take privacy very seriously at Diamondkingdom.co.uk – we would never want to spam our clients or ruin any surprises. We therefore are committed to protecting the private information you supply us with. In cooperation with our Terms & Conditions, this Privacy Policy informs you what happens to your information, why we collect it, how we use it and how we store it.

Collection of personal information

In the course of its business, Diamondkingdom.co.uk needs to gather and use certain information about individuals. This will include clients, suppliers and other business contacts, and employees and prospective employees, as well as other people that we have a relationship with, may need to contact, or with whom we need to deal.

This policy describes how this personal data is collected, processed, transferred, handled and stored in order to meet the requirements of data protection law, in particular the General Data Protection Regulation (GDPR). We recognize that, not only must we comply with the principles of fair processing of personal data, we must also be able to demonstrate that we have done so. The procedures and principles set out below must be followed at all times by the Firm, its employees and all those within its scope as set out below.

Why this policy exists

This Policy provides help and guidance to our staff and managers in:

complying with data protection law and following good practice
protecting the rights of staff, clients, and business contacts
being open about how we use personal data and how we store it
protecting QS against the risks of both inadvertent and intentional data breaches

Scope of the policy

The Policy applies to all employees and contractors who are provided with access to any of our files and/or computer systems. Collectively these individuals are hereafter referred to as ‘users’. All users have responsibility for complying with the terms of this Policy.

Data protection law – GDPR

The GDPR regulates how organisations must collect, handle and store personal data. Personal data is any information relating to an identified or identifiable living individual. It is information which enables that person to be identified, directly or indirectly, and may include their name, address, telephone number(s), email address(es), age, location data, or online and biometric identifiers.

What does the law say?

The GDPR contains a number of key principles which apply to the collection and processing of personal data and which underpin everything that follows. See the key principles below.

Lawfulness, fairness and transparency

Personal data shall be processed lawfully, fairly and in a transparent manner in relation to the data subject

Purpose limitation

Personal data shall be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes

Data minimisation

Personal data shall be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed

Accuracy

Personal data shall be accurate and, where necessary, kept up to date

Storage limitation

Personal data shall be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed

Integrity and confidentiality

Personal data shall be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures

Accountability

The controller shall be responsible for, and be able to demonstrate compliance with the GDPR

Key responsibilities

The Directors are ultimately collectively responsible for ensuring that QS meets its legal obligations and that this Policy is followed

The Data Protection Officer is responsible for:

keeping the Senior Leadership Team updated about data protection responsibilities, risks and issues
reviewing all data protection procedures and related policies, in line with an agreed schedule
arranging relevant data protection training
handling data protection queries from staff and contractors
dealing with requests from anyone whose data we hold for access to that data
checking and approving any contracts or agreements with third parties that may handle our personal data
checking and approving any contracts or agreements with third parties whose personal data we may handle
ensuring that policies on processing, retention, storage and deletion of data are adhered to and relevant documentation is maintained to evidence compliance

The IT Manager is responsible for:

ensuring that all systems, services and equipment used for storing data meet acceptable security standards
performing regular checks to ensure that security hardware and software is functioning properly
evaluating any third-party services QS is considering using to store or process data. For example, cloud computing service

The Marketing Director is responsible for:

approving any data protection statements attached to communications such as emails and letters
where necessary working with other staff to ensure marketing initiatives are compliant with data protection principles
ensuring that records of consents and withdrawal of consents to marketing are maintained.

Lawful, fair and transparent data processing

We are responsible for ensuring that any personal data we hold is processed in accordance with the principles laid out above. We are permitted to process data where one of the following legal bases applies:

the data subject has given their consent.
the processing is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering a contract with them
the processing is necessary for compliance with a legal obligation to which the data controller is subject.
The processing is necessary to protect the vital interests of the data subject or another natural person. An example of this might be where we pass on information to the next of kin of an employee who is gravely ill

Other personal data

QS collects and processes the personal data set out in H01-H05 below, this includes:
- personal data obtained directly from customers
- personal data obtained from staff
- personal data obtained from suppliers
QS only collects processes and holds personal data for the specific purposes set out in H01-H05 below,
We keep data subjects informed of the purpose for which we process their personal data
Where personal data will be disclosed to third parties, we will only do so where we are legally required to do so, e.g. to HMRC or to money laundering authorities. We do not share data with third party organisations for marketing purposes
We will only collect and process personal data for and to the extent necessary for those specified purpose(s)
In respect of personal data that we collect and process, we will
- keep it accurate and up to date
- grant the data subject the right to rectify any inaccurate data in accordance with their right to do so
- regularly check the data and ensure that all reasonable steps are taken to promptly rectify or delete any mistakes or inaccuracies as appropriate
- not keep personal data any longer than is necessary bearing in mind the purpose(s) for which it was collected
- take all reasonable steps to delete or dispose any data which is no longer required promptly
- take measures to ensure the security of the data in line with the measures set out below

Accountability and record keeping

QS will keep electronic internal records of all personal data collection, holding and processing, and this will incorporate the following:

name and details of employees, customers and suppliers
the purposes for which QS collects, holds and processes personal data
details of the categories of personal data collected, held by QS and the categories of data subject to which the data relates
details of the retention policy
detailed descriptions of all technical and organisational measures taken by QS to ensure the security of personal data.

Privacy by design – data impact assessments

Part of our duty is to ensure that in the planning of new processes or procedures which involve the use of personal data, we consider the impact of the changes and ensure that we have fully considered and complied with our obligations under the GDPR. We will always ensure that all such changes are designed and implemented in accordance with the Regulation, and that the DPO is consulted and their recommendations are taken into account in the planning and introduction of such changes.

In any situation where new technologies are being deployed and the processing of the personal data is likely to result in a high risk to the data subjects’ rights and freedoms under the Regulation, we will carry out a Data Impact Assessment, overseen by the DPO. This will deal with:

the type(s) of personal data that will be collected, held and processed
the purpose for which it is to be used
the Firm’s objectives in processing this data and making this innovation
how the personal data is to be used
internal and external parties to be consulted
why we need the data and how the collection of the data is proportionate to our need for it
what risks there are for data subjects
what risks the Firm runs, and
what measures we are proposing to minimise and protect against the risks.

Providing information to data subjects

We are required to ensure that, when we collect and process personal data, the data subject is aware of the purposes for which this is being done, and what is happening to the data. We therefore will ensure that the following principles are followed:

Where we collect personal data directly from the data subject, we will inform them of the purpose for which it is being collected if requested
All data subjects will be provided with the following information:
- details of QS including the name of the DPO
- why the data is being collected and processed, and the legal basis for this
- details of data retention if requested
- details of the data subject’s rights
  - under GDPR
  - to withdraw consent to processing at any time
  - to complain to the Information Commissioner’s Office (ICO)
- details of any legal or contractual requirement which means that QS needs to collect this information and process it
- details of any automated decision making or profiling that will take place using personal data, how the decisions will be made and their consequences

Data subject access

‘Subject Access Requests’ (SARs), can be made by data subjects where an organisation holds personal data about them. This can be done at any time, and the requests are made in order for the data subject to find out what data is being held, and what is being done with it

such requests need to be made by the data subject in writing
they should be addressed to the DPO, who will deal with the request
QS will usually respond to them within one month, but we may need to extend it for a period of up to a further two months if it is a complex request or there are multiple requests. In that situation, the data subject(s) will be informed.
QS will not charge the data subject any fee for responding to the SAR, unless the subject is asking for multiple copies of data already supplied or unless the request is manifestly unfounded or excessive.

Rectification of personal data

Where a data subject informs us that data we are holding about them is inaccurate or incomplete and requests that it is corrected, we will rectify the information and inform the data subject that we have done so, within one month of the request. Again, in complex cases, we may extend that period by up to two months.

Where the incorrect data is held by third parties to whom it has been disclosed, we will ensure that they are informed and that the data that they hold is rectified.

Erasure of personal data

Data subjects have a right to require the Firm to erase personal data held about them when:

the Firm no longer needs the data it is holding for the purposes for which it was originally collected
the data subject wishes to withdraw their consent to the Firm holding and processing the data
the data subject objects to the Firm holding and processing the data, and there is no overriding legitimate interest which allows us to continue to do so
the personal data has been processed unlawfully
the personal data needs to be erased in order for the Firm to comply with a particular legal obligation.

Where we are obliged to do so, we will erase the information and inform the data subject that we have done so, within one month of the request. Again, in complex cases, we may extend that period by up to two months, and again where the data is held by third parties to whom it has been disclosed, we will ensure that they are informed and that the data that they hold is erased.

Restriction of personal data processing

Data Subjects have a right to request that the Firm ceases to process any personal data that we are holding about them. If that takes place, we will only retain whatever personal data we need to ensure that no further processing takes place

Objections to personal data processing

Data subjects have a right to object to us processing their personal data based on our legitimate interests or for direct marketing purposes. Where the data subject notifies us of their objection, we will cease such processing immediately unless our legitimate interests override those of the data subject, or unless we need to continue to process the data in conducting a legal claim. Where the data subject is objecting to direct marketing, we will cease to use the data for this purpose immediately.

Personal data, collected, held and processed

H01

Type of Data: Personal details of employees, such as names, addresses, contact details, age, sex etc.

Purpose: The administration of employment contracts

H02

Type of Data: Personal details of clients, such as names addresses, contact details

Purpose: To communicate in relation to their purchase of our goods i.e. specific product queries and collection dates. To market our services to clients, in accordance with the GDPR

H03

Type of Data: Education and Training details of our prospective employees, employees and contractors

Purpose: Collected in the course of recruitment with a view to selection, and maintained to track their career progression

H04

Type of Data: Financial Details of employees and contractors ie matters related to income and payroll, tax details, expenses claimed, pensions

Purpose: Collected and maintained in order to ensure timely and accurate payment of staff, and proper accounting for tax purposes

H05

Type of Data: Personal details of suppliers such as names addresses, contact details

Purpose: To communicate in relation to our purchase of their goods or services

Data Storage and General Security

all electronic copies of personal data are stored securely using privilege levels and passwords
regular password changes will be enforced and the number of logins will be restricted.
Passwords are never written down or shared between any employees, agents, contractors or other persons working on behalf of QS, no matter what their level of seniority.
Computer equipment belonging to QS will be sited in a secure location within the office and in a position where they cannot be viewed by members of the public
Computer terminals must not be left unattended, and should be logged off at the end of the session.
Personal data is backed up daily and is stored offsite and where appropriate is encrypted.
All software is kept up to date and it shall be iSOS who are responsible for ensuring that all security-related updates are installed promptly, unless there are valid technical reasons for not doing so
No software is installed on the QS system without the prior approval of the Managing Director.
Personal data should not be stored on any mobile device such as laptops, tablets and smartphones without the approval of the DPO and, where it is held, only in accordance with his or her instructions and limitations.
Personal data must never be transferred on to an employee’s personal device and we will never transfer such data onto a device owned by a contractor or agent unless they have agreed to comply fully with the letter and spirit of this Policy and with the GDPR.
Computer print outs containing personal information should be destroyed without delay and
where personal data is to be erased, or otherwise disposed of, this will be done in accordance with the Data Retention Policy.

Access to personal data

In relation to accessing personal data:

Employees must never access data either on a computer or in paper form, without having authority to do so.
Personal data must not be shared informally and if an employee, agent, contractor, or any other third party wants access to the data, it must be formally requested from the DPO.
Personal data must be handled with care, and should not be left unattended or in view of unauthorised employees, contractors or agents whether on paper or on a screen.
Where personal data held by QS is being used for internal marketing purposes, it is the responsibility of the sales staff to ensure that appropriate consents are obtained.

Organisational measures

The Firm will take the following steps in relation to the collection, holding and processing of personal data:

all employees, contractors or other parties working on our behalf will be made fully aware of their individual responsibilities, and the responsibilities of the Firm, in relation to data privacy and the GDPR and they will be provided with a copy of this Policy
in respect of these individuals and of personal data held by QS
- only those persons who need access to particular personal data in order to complete their assigned duties will be granted such access
- All persons will be appropriately trained and supervised in handling personal data
- All persons will be encouraged to exercise caution in discussing work related matters within the workplace
Our methods of collecting, holding and processing data will be regularly evaluated and reviewed and the personal data held by QS will be reviewed periodically, as set out in our Data Retention Policy
We will keep the performance of our contractors under review and, not only will we ensure that they are required to handle personal data in accordance with the GDPR and our Policy, but we will also ensure that they are held to the same standards as our own employees both contractually and in practice.
Where any contractor fails in their obligations under this Policy, we will ensure that they are required to indemnify us for costs, losses, damages or claims which may arise as a result.

Data breach notification

All personal data breaches must be reported immediately to the DPO.

If such a breach occurs, and it is likely to result in a risk to the rights and freedoms of data subjects eg financial loss, breach of confidentiality, reputational damage, the DPO is required to ensure that the ICO is informed without delay and, in any event, within 72 hours of the breach.

Where the breach is likely to result in a high risk to the rights and freedoms of data subjects, the DPO also needs to ensure that the data subjects affected by the breach are informed directly and without undue delay. The following information must be provided:

The categories and approximate numbers of data subjects affected
The categories and approximate numbers of personal data records concerned
The name and contact details of the Firm’s DPO
The likely consequences of the breach
Details of the measures taken, or proposed, to deal with the consequences of the breach.

Implementation of the policy

This Policy is effective as of 30 May 2018. No part of the Policy is retrospective in effect and applies to matters occurring on or after 25th May 2025.

Cancellation & Returns Policy

At Diamondkingdom.co.uk, we’re confident in the abilities of our designers, gemmologists and master jewelers to produce stunning jewelry. However, in the unlikely event you are unhappy with your purchase the following returns policy applies:

Products must be returned within 40 days
Products must be unworn, undamaged, and in saleable condition.
For hygiene reasons, earrings (and other pierced jewelry) cannot be returned
Your item must be returned with its ring box and all supporting paperwork it came with, including any GIA or IGI certificates or gemstone grading reports.
The jewelry must not be missing any of its original diamonds or gemstones
The jewelry must not have been adjusted by any other jeweler or anyone else
Bespoke commissions, personalised items or engraved items are excluded from our returns policy, unless faulty or otherwise agreed in writing
Orders where the diamond is priced above £25,000 (excluding VAT) are excluded from our returns policy, unless faulty or otherwise agreed in writing

If your purchase meets the above criteria a refund will be issued within 28 days of return.

If you have lost your GIA certificate, this can be replaced, however you must inform your Diamondkingdom.co.uk point of contact before returning, who will advise what to do. The process to replace a certificate is lengthy and expensive, therefore we reserve the right to deduct a £350 fee per certificate to cover the costs if your jewelry is returned without this.

If your order arrives damaged or faulty (through no fault of your own), we can repair, replace or provide you with a full refund.

Any replaced or repaired rings are non-returnable and non-exchangeable. In the event you exchange your item for a replacement, have had your diamond reset in another ring or have requested for a new diamond to be set in your ring – your order will be exempt from being returned or exchanged in the future.

If you are unsure whether your jewelry can be returned, please ask your Diamondkingdom.co.uk point of contact, or email info@Diamondkingdom.co.uk.

Bespoke purchases

As stated above bespoke purchases, personalized or engraved items are excluded from our returns policy, unless faulty. However, we will be happy to offer an exchange within 40 days of purchase for a bespoke commission as long as it hasn’t been engraved or worn. An exchange may incur restocking charges to cover the production costs incurred and are at the discretion of Diamondkingdom.co.uk. If you chose to cancel your purchase during the production stage, you may incur costs if production has started.

Selling your jewelry

Diamondkingdom.co.uk does not sell second-hand jewelry, and therefore we do not buy jewelry from our customers or the public. This includes buy-backs of jewelry sold from our store or website. You are entitled to return or exchange your item as per the terms outlined in our returns policy. Should you wish to sell your jewelry, we advise you to seek a reputable second-hand jeweler.

Preparing your return

Returns can be made in person, or via delivery. To return an item in person, please book an appointment. For returns via delivery, we ask that you follow these important steps to return your Diamondkingdom.co.uk purchase.

Email us on info@Diamondkingdom.co.uk, call us on 02071014470, or contact your consultant directly to discuss your return. You must do this before returning your item.
When confirmed with your Diamondkingdom.co.uk point of contact, you should package your item with the original packaging. This must include your GIA or IGI diamond or gemstone certificate.
You should avoid writing anything on the package or within the address that alludes to the value of the package contents, including ‘jewelers’’, ‘diamonds’ or ‘Hatton Garden’. Instead, address the package as follows:
‘FAO name of your consultant’, Diamondkingdom.co.uk, 99 Hatton Garden’
We ask that you return items within the UK via Royal Mail Special Delivery Guaranteed, making sure the package is tracked and insured. You should also obtain proof of posting. Please ensure you mark the parcel as fragile and clearly write that it is not to be left with a neighbor or on the doorstep. For orders returned from outside the UK, you should choose a reputable courier of your choice, ensuring the package is tracked and insured, and obtain proof of dispatch.

Diamondkingdom.co.uk reserves the right to reject a return if the above steps are not carefully followed, and is therefore not liable to repair, replace or refund the item.

Please make sure your jewelry fits the above criteria before returning or check with your point of contact at Diamondkingdom.co.uk. You can also email info@Diamondkingdom.co.uk with questions.

Lifetime Manufacturer’s Warranty

Should you have any concerns about your jewelry, we advise you to bring the piece in store or return to us via post for inspection by our production team. You should arrange an appointment to do so by emailing info@diamondkingdom.co.uk, or calling us on 02071014470. If your item is deemed to have a manufacturing defect, we will repair or replace the item accordingly.

If damage is not deemed to be a manufacturing fault, we will advise you on our repair’s services.

You should be aware when buying diamond or gemstone jewelry that the naturally occurring (and lab-grown) stones can contain inclusions, irregularities in color, size and shape and other individual characteristics. Our gemmologists will discuss this with you during your consultation in more detail, and will usually alert you to such characteristics. We pride ourselves on our transparency, and our trained gemmologists will always inform you of the exact characteristics and quality of the diamond you are purchasing, in accordance with its GIA or IGI certificate. Such characteristics will not be deemed a defect.

As purveyors of handcrafted jewelry, each item may have minor inconsistencies and irregularities to another. Variation in craftsmanship is not deemed a defect.

Jewlery will be subject to wear due to normal, day-to-day activities and trauma. We do not provide a warranty to repair, replace or refund in the event of normal wear or loss of stones. If your stone appears to be loose, please bring your jewelry in for inspection.

Our warranty does not cover theft or loss, and we therefore strongly advise that you select an appropriate insurance plan to cover your item. See our insurance advice.

Conditions of the Manufacturer’s Warranty

As well as the aforementioned conditions, please be aware of the following conditions.

Diamondkingdom.co.uk’s Manufacturer’s Warranty is only available to the owner of the item, and for Diamondkingdom.co.uk-made items
Any alterations made by jewelers other than Diamondkingdom.co.uk will void your warranty
You must have your jewelry serviced by Diamondkingdom.co.uk no less than once every year. Frequent inspections will likely prevent serious problems from occurring in the future
We recommend you arrange an inspection following any trauma to the jewelry, as soon as possible. The necessary repair may not be covered by the warranty, but we will advise on the best course of action
Our aftercare includes free deep cleaning and full checkover services for your item. We recommend you do this once a year to prevent problems
Defects that occur when the item is in your care are not covered. Please note that discoloration can occur when exposed to certain chemicals, claws can get caught and bent out of shape and stones can fall out when prongs are loosened, among other day-to-day issues. You should make yourself aware of how-to best care for your jewelry, or contact us on info@Diamondkingdom.co.uk for advice
If a Diamondkingdom.co.uk consultant, designer, or other representative determines your proposed design to be structurally unsound, you will be notified ahead of production with suggestions for enhancing the safety and integrity of the item. Should you choose to proceed with the original design against our professional advice, please be advised that the Manufacturer’s Warranty will no longer apply to your item. While we strive to accommodate your design preferences, the final decision rests with you, and it is important to consider that proceeding with a design deemed unsound may affect the item’s performance and durability.

Complimentary Cleaning and Inspection Services for Diamond Rings

We recommend having your ring cleaned and inspected every year or if it undergoes any potential trauma, for example if it is knocked. Inspections may help prevent the loss of a stone and extend the life of your jewelry. This cleaning and inspection service is free of charge to all UK based Diamondkingdom.co.uk customers on their Diamondkingdom.co.uk jewelry. The customer only pays for shipping, including necessary insurance to cover the full value whilst in transit, and Diamondkingdom.co.uk pays for return shipping. Repairs to your ring mounting can also be done at this time. Alternatively, customers can bring their jewelry in store – email info@Diamondkingdom.co.uk to arrange a time slot that suits you.

Complimentary Ring Resizing

Most engagement rings and wedding rings are eligible for up to three free resizes after purchases. Rings can be altered up to three sizes larger or smaller; any more and the ring will need to be remade to ensure the metal remains durable. 100% diamond or gemstone set bands are not eligible for free resizing, and if you require a new size the ring will have to be remade at your cost. If you’re unsure, please ask our Customer Care team or your Design Consultant if your ring will be eligible for free resizing.

Terms & Conditions

This website (www.diamondkingdom.co.uk) belongs to Diamondkingdom.co.uk (Group) Ltd. Diamondkingdom.co.uk (Group) Ltd is a registered company, located at 99 Hatton Garden, London, United Kingdom.

Diamondkingdom.co.uk (Group) Ltd will be referred to as “Diamondkingdom.co.uk”, “us” or “we” throughout these terms and conditions, and linked pages. Users of this website will be referred to as “you” or the “user”.

By using this website, you agree to the following terms and conditions. You should read and acknowledge the following terms and conditions before using or interacting with this website. At our own discretion, Diamondkingdom.co.uk holds the right to change or update these terms and conditions, and any other related policy, therefore you should check these pages each time you visit this website. Any changes made will have immediate effect, and your continuance to use this website will constitute your agreement to such changes. If you do not agree to Diamondkingdom.co.uk’s terms and conditions, or related policies, please do not proceed to use this website.

Queries regarding the use of this site, or of any other nature relating to Diamondkingdom.co.uk, should be emailed to info@diamondkingdom.co.uk.

Use of the Site

As outlined, your use of this site is your agreement to these terms and conditions.

These terms and conditions, as well as your use of this website, are according to and governed by English law. Any legal action arising from the misconduct of these terms and conditions or otherwise will be filed in English courts. By using this website, you consent to the exclusive jurisdiction of the courts of England over any legal proceeding, legal action or lawsuit arising from use of this website or Diamondkingdom.co.uks terms and conditions.

Diamondkingdom.co.uk will not, under any circumstance, be liable for any indirect, consequential or incidental damage of any kind.

As per the Digital Millennium Copyright Act (DMCA) and other applicable law, Diamondkingdom.co.uk has the right to terminate sessions or bar users at our sole discretion, when users infringe the outlined terms, conditions and policies.

Site Content

The website and all its related content and images, including but not limited to: the Diamondkingdom.co.uk logo, all designs, text, graphics, pictures, the look and feel of the site, information, data, software, video files and other files (collectively referred to as the ‘site materials’) are the proprietary property of Diamondkingdom.co.uk and are protected by trade dress, copyright, trademark laws and various other intellectual property rights and unfair competition laws.

Credit is given to materials originating from other sources when applicable.

Users are granted access to our site materials, which (unless otherwise stated) can be electronically copied or printed, when use is strictly personal and non-commercial. This access can be restricted at any time at our discretion.

Third Party Content

Content and information on this website may be sourced from third parties. To the fullest extent permitted by applicable law, Diamondkingdom.co.uk will not be held liable for third party information, which may include inaccuracies or errors.

Links to third party websites or contact details should be opened with caution, and at your own risk. Although Diamondkingdom.co.uk believes the third parties we work with or mention are usually trustworthy, we cannot control, monitor or ensure the safeness of third party websites, content, links, information or other products of third parties. We accept no liability for damages caused by such third party links or information.

Cookies

Please see our Cookies Policy.

Ordering and Payment Options

Any order placed with Diamondkingdom.co.uk, including via the website, over the telephone or in person, is subject to your acceptance of and compliance with these terms and conditions. Diamondkingdom.co.uk reserves the right to reject an order.

Diamondkingdom.co.uk accept payment via the following methods, and are able to reject payments that do not comply with the following list:

VIA debit and credit cards
MasterCard and Maestro
Paylink
Bank transfer
Cash payments

To progress your in-store order we require a minimum deposit of 25%. The remaining balance is payable on completion of your order and must be paid within 40 days of the agreed due date unless otherwise agreed in writing. We will contact you via email or phone to let you know when your order is complete.

Before committing to purchasing a diamond or gemstone, you may choose to place a £200 fully refundable holding deposit on the stone to prevent it from reentering the market. We will advise you of how long the stone can be held for; usually no longer than a week. It is your responsibility to call for a refund as we do not hold card details. You can place your hold in-store or over the phone.

Online orders must be paid for in full upon checkout.

Please find information on payment plans and financing below.

We have the right to reject orders for multiple items where it is clear that the intention is to choose between the items once made, and return the rest. As the majority of our orders are made specifically for you, we invest time and skill to craft each ring and we would be unable to support such a model if items were bought in the knowledge of being returned before they had even been made.

Diamondkingdom.co.uk Finance Terms and Conditions

Diamondkingdom.co.uk (Group) Ltd is pleased to offer flexible finance options to make your purchases more convenient. These options are available exclusively for in-store purchases at this time. Our finance options are designed to provide interest-free or interest-bearing credit for qualifying customers, subject to terms and conditions outlined below.

Key Details:

1. Eligibility Criteria

Finance is subject to affordability, age (18+), and status.
A minimum spend applies.

2. Deposit Requirements

A minimum deposit of 25% of the total purchase price is required.

3. Credit Amount

The minimum amount of credit available is £1,000.
The maximum amount of credit available is £20 ,000.

4. Available Finance Options

Interest-Free Credit (IFC)

Available for 6-month or 12-month repayment terms.
No interest will be charged during the agreed term.

Interest-Bearing Credit (IBC)

Available for repayment terms of 24 months or longer.
An interest rate of 12.9% APR applies.

Important Note on Discounts and Promotions

Finance options, including both Interest-Free Credit (IFC) and Interest-Bearing Credit (IBC), cannot be used in conjunction with any discounts or promotional codes.

Application Process:

1. In-Store Only

Finance applications can currently only be processed at our physical stores.

2. Supporting Documents

You may be required to provide proof of identity, income, and address during the application process.

3. Decision and Agreement

Finance approval is subject to the assessment of your application by the finance provider.
Once approved, a credit agreement must be signed before the order can be processed.

Important Information:

Finance is not available on certain products, as determined at the discretion of Diamondkingdom.co.uk.
If payments are not made as agreed, this may affect your credit rating and incur additional charges.

Regulatory Information:

Diamondkingdom.co.uk (Group) Ltd is authorized and regulated by the Financial Conduct Authority and is the broker and not the lender.

Diamondkingdom.co.uk (Group) Ltd offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Credit is provided subject to affordability, age, and status. Minimum spend applies. Not all products offered by Secure Trust Bank PLC are regulated by the Financial Conduct Authority.

Bespoke Design Service

Diamondkingdom.co.uk offers a free CAD (computer aided design) service for bespoke purchases. Your design consultant will relate your bespoke design to our CAD team, who will mock up the design using leading industry software to bring your idea to life. The design will be shared with you for your approval ahead of production. If necessary you will have one set of amendments, without charge, should the first one not be to your satisfaction. After this, further work will be charged at £200 per set of amendments. Once you are happy with the design we will start production.

Crafting lead times may be extended due to a prolonged design process. Your design consultant will help keep you on track and guide you through the process but if feedback or approval to your design is not provided when requested, there may be delays to the order completion date.

If we can’t create a design you are happy with we will refund your deposit, less £250 for the CAD design time and the ring will not go into production.

If you cancel a bespoke order once the design has been approved and production has commenced, you will be charged a restocking fee dependent on the stage of production, but no less than £300 to cover the design and manufacturing costs incurred. Your deposit, less the design and manufacturing costs will be refunded.

Ring Resizing

Pricing

We aim to keep any information on this website as accurate as possible, but will not be held accountable for errors, typographical error, human error or error due to technical issues. In the event pricing information is incorrect or outdated, we reserve the right to change and correct such prices. In such instances, we will not honour sales based on the incorrect pricing.

In some instances, Diamondkingdom.co.uk will include information from third parties on this website. We are not responsible for the accuracy, reliability, trustworthiness or any other factor of this information. This information may include (but is not limited to) pricing. To the fullest extent permitted by applicable law, Diamondkingdom.co.uk will not be held liable for third party content or information.

Diamondkingdom.co.uk reserves the right to change our pricing without prior notice. Changes made to pricing will have immediate effect, unless otherwise stated. This will not affect previous purchases or prices already agreed. The price of precious metals and gems are subject to frequent changes outside of our control, therefore prices may differ from quotations due to these fluctuating markets. In such an event, you will be informed by your point of contact at Diamondkingdom.co.uk.

Any price reductions will be made at the sole discretion of Diamondkingdom.co.uk and Diamondkingdom.co.uk’s sales staff. As we already offer a high value for money on our products, price reductions are unlikely. Occasionally, Diamondkingdom.co.uk may hold certain promotions or competitions, particularly for returning customers. Please look out for these on our website. A price reduction on one purchase does not set precedent for future purchases.

VAT and the Retails Export Scheme

All prices displayed on our website, displayed in-store or quoted to you include Value Added Tax (VAT). Following changes to the Retails Export Scheme at the start of 2021, customers will no longer be able to reclaim the VAT added to their jewelry upon leaving the country.

Delivery

On occasions when customers cannot pick up their order in person, a delivery service is available. We send orders via Royal Mail Special Delivery Guaranteed (Next Day Service). This service is tracked, insured and signed for, for proof of delivery. You (or someone at your designated address) will be required to sign for your delivery. It is therefore important that you are available to receive the delivery in person or should specify an alternative arrangement. Please contact us on info@diamondkingdom.co.uk to discuss delivery services in more detail. Before sending any item, a member of the Diamondkingdom.co.uk team will be in touch to confirm address and any further details.

Diamondkingdom.co.uk are able to deliver to most countries internationally using Brinks; at this time we are only able to send to a business address. Please be aware that all international postage costs, including any and all import duties, must be paid by the customer.

Deliveries are fully insured against losses, damages and theft in transit.

Although we make every attempt to deliver goods within the estimated timeframe, there is a possibility unforeseen circumstances may delay delivery. Diamondkingdom.co.uk does not warrant or guarantee the delivery date, and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of a delayed delivery.

Upon receiving your delivery, you become the sole owner of the item, and the item is held at your own risk. We are not liable for loss, damage or destruction once you receive it. See our Insurance advice outlined in our Lifetime Manufacturer’s Warranty.

The packaging we use for deliveries is discreet, it does not mention the terms ‘jewelry’ or ‘jewelers’ for security reasons but has to include our business name and address for insurance purposes.

Uncollected Orders

All orders, unless otherwise agreed in writing, must be paid for in full within 40 days of completion. After 40 days, Diamondkingdom.co.uk will contact you to take final payment; in instances where items remain unpaid, we will deem that the item is unwanted and it will be added to inventory, you will no longer be eligible for a refund.

Our free returns policy starts to diminish after 40 days from the completion of the order. After this expires, you will no longer be entitled to a refund.

Diamondkingdom.co.uk will endeavour to contact you once your order is ready to collect, if after 40 days the piece has not been paid for, we must assume the piece is no longer wanted and will then be added to our inventory.

Diamondkingdom.co.uk are happy to hold your item once it is paid in full for a maximum of one year from the date of completion. In order for us to hold your item/s in trust, you are advised to make an appointment to view the finished jewelry as our 40 days return policy will have expired.

Data Protection and Information Supplied by You

In the course of its business, Diamondkingdom.co.uk needs to gather and use certain information about individuals. This will include your information, your partner’s information, contact details, email addresses, birthdays, and anniversaries. This information is for internal use only and is not shared outside of the business.

Clients, suppliers and other business contacts, employees and prospective employees, as well as other people that we have a relationship with, may need to make contact with whom we need to deal with.

Our Privacy Policy describes how this personal data is collected, processed, transferred, handled and stored in order to meet the requirements of data protection law.

Contacting Diamondkingdom.co.uk

Should you wish to discuss any topics within these terms and conditions, or have any other queries regarding Diamondkingdom.co.uk, please email info@diamondkingdom.co.uk.

Cookies Policy

Diamondkingdom.co.uk uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features and to tailor messages and display ads to your interests (on our site, and others). They also help us understand how our site is being used. The following personal information may be stored and used by us and third parties: IP address, browser, device type, your browsing habits such as how long you stay on a particular webpage, your selections and preferences on the website.

What Are Cookies?

Cookies are small, basic text files that are downloaded by your computer, mobile or internet browsing device upon visiting a website. Upon returning to a website these cookies can send information that identify the user has used the site before. This is how cookies are used for marketing purposes and to improve a person’s browsing experience. Some cookies are also essential for a website to function correctly.

What Do We Use Cookies For?

Necessary – A number of cookies are strictly necessary, and allow for the website to function correctly. These do not handle personal data.

Performance – These are usually anonymous, and allow website issues to be identified. Once identified, problems can be rectified to improve your browsing experience.

Marketing – Marketing cookies handle data unique to you (but not personally identifiable). This includes your browsing habits of our site and helps us to make our online adverts relevant to you.

Functionality and Profile Cookies – This includes the information you submit when booking a consultation via our online form, and interacting with website content such as watching videos. These cookies do not track your browsing activity elsewhere.