Lifetime Manufacturer’s Warranty

Should you have any concerns about your jewelry, we advise you to bring the piece in store or return to us via post for inspection by our production team. You should arrange an appointment to do so by emailing info@diamondkingdom.co.uk, or calling us on 02071014470. If your item is deemed to have a manufacturing defect, we will repair or replace the item accordingly.

If damage is not deemed to be a manufacturing fault, we will advise you on our repair’s services.

You should be aware when buying diamond or gemstone jewelry that the naturally occurring (and lab-grown) stones can contain inclusions, irregularities in color, size and shape and other individual characteristics. Our gemmologists will discuss this with you during your consultation in more detail, and will usually alert you to such characteristics. We pride ourselves on our transparency, and our trained gemmologists will always inform you of the exact characteristics and quality of the diamond you are purchasing, in accordance with its GIA or IGI certificate. Such characteristics will not be deemed a defect.

As purveyors of handcrafted jewelry, each item may have minor inconsistencies and irregularities to another. Variation in craftsmanship is not deemed a defect.

Jewlery will be subject to wear due to normal, day-to-day activities and trauma. We do not provide a warranty to repair, replace or refund in the event of normal wear or loss of stones. If your stone appears to be loose, please bring your jewelry in for inspection.

Our warranty does not cover theft or loss, and we therefore strongly advise that you select an appropriate insurance plan to cover your item. See our insurance advice.

Conditions of the Manufacturer’s Warranty

As well as the aforementioned conditions, please be aware of the following conditions.

  • Diamondkingdom.co.uk’s Manufacturer’s Warranty is only available to the owner of the item, and for Diamondkingdom.co.uk-made items
  • Any alterations made by jewelers other than Diamondkingdom.co.uk will void your warranty
  • You must have your jewelry serviced by Diamondkingdom.co.uk no less than once every year. Frequent inspections will likely prevent serious problems from occurring in the future
  • We recommend you arrange an inspection following any trauma to the jewelry, as soon as possible. The necessary repair may not be covered by the warranty, but we will advise on the best course of action
  • Our aftercare includes free deep cleaning and full checkover services for your item. We recommend you do this once a year to prevent problems
  • Defects that occur when the item is in your care are not covered. Please note that discoloration can occur when exposed to certain chemicals, claws can get caught and bent out of shape and stones can fall out when prongs are loosened, among other day-to-day issues. You should make yourself aware of how-to best care for your jewelry, or contact us on info@Diamondkingdom.co.uk for advice
  • If a Diamondkingdom.co.uk consultant, designer, or other representative determines your proposed design to be structurally unsound, you will be notified ahead of production with suggestions for enhancing the safety and integrity of the item. Should you choose to proceed with the original design against our professional advice, please be advised that the Manufacturer’s Warranty will no longer apply to your item. While we strive to accommodate your design preferences, the final decision rests with you, and it is important to consider that proceeding with a design deemed unsound may affect the item’s performance and durability.

Complimentary Cleaning and Inspection Services for Diamond Rings

We recommend having your ring cleaned and inspected every year or if it undergoes any potential trauma, for example if it is knocked. Inspections may help prevent the loss of a stone and extend the life of your jewelry. This cleaning and inspection service is free of charge to all UK based Diamondkingdom.co.uk customers on their Diamondkingdom.co.uk jewelry. The customer only pays for shipping, including necessary insurance to cover the full value whilst in transit, and Diamondkingdom.co.uk pays for return shipping. Repairs to your ring mounting can also be done at this time. Alternatively, customers can bring their jewelry in store – email info@Diamondkingdom.co.uk to arrange a time slot that suits you.

Complimentary Ring Resizing

Most engagement rings and wedding rings are eligible for up to three free resizes after purchases. Rings can be altered up to three sizes larger or smaller; any more and the ring will need to be remade to ensure the metal remains durable. 100% diamond or gemstone set bands are not eligible for free resizing, and if you require a new size the ring will have to be remade at your cost. If you’re unsure, please ask our Customer Care team or your Design Consultant if your ring will be eligible for free resizing.